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Due to the nature of the items we offer exchanges only and no refunds.

Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods. If you are unhappy with your order or you have received a faulty item, please reach out to us at heavenleacarriers@gmail.com and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error. 

If your return is accepted, we’ll send you a return shipping label, as well heavenleacarriers@gmail.com.